Service desk

About our Service Desk

Achieve an efficient workplace with Zelly service desk and you will get the right support for your business with minimal downtime that allows your employees to continue working and be efficient. One number and one email address, that’s all you need to get help from our service desk. From technical issues to orders, we are close at hand for problems big and small. Our support technicians represent a broad range of IT skills with expertise in Microsoft applications and cloud solutions. Together they are your first point of contact and the team works according to processes and routines. With effective escalation, incoming cases are assigned to a technician with the right skills for quick resolution. In all cases, customer-specific information is documented, which leads to more efficient case management over time.

The Zelly service desk is divided into a first and a second line. Cases that come in to our service desk are initially handled in our first line, where we solve most of our incoming cases. If the first line cannot resolve the case due to complexity, it is escalated to the second/third line who are experts in the specific area. Our internal process ensures that cases are handled with maximum efficiency for the fastest possible resolution.