From quality manual to AI agent, how Elevera simplified quality management
Elevera Education Group builds AI agents with Zelly
Challenge
Elevera had a quality manual that was both comprehensive and difficult to understand. Information was scattered across several documents, making it time-consuming to find the right answers. In practice, this resulted in staff asking each other rather than using the quality system – which increased the risk of different interpretations and inconsistent working practices.
Solution
Together with Elevera, Zelly conducted a half-day, hands-on workshop where we jointly built an AI agent linked directly to Elevera’s quality manual.
The focus of the workshop was on structuring and quality assuring the content of the quality manual. And to document the practical process – how Elevera actually works in everyday life. And to develop an AI agent that only relates to approved information in the quality manual.
The result was a ‘quality manual agent’ that allows employees to ask questions such as:
“What should we do in this situation?” or “What is the procedure for this step?”.
And then get clear, correct answers without having to search through multiple documents.
The result
After the workshop, Elevera had an accessible and easy-to-use AI agent for the quality manual. This creates good conditions for increased use of the quality system in daily work, while at the same time providing greater security that everyone is working with the same, correct information. This also reduces the need for verbal knowledge transfer between colleagues.
By combining structure, high information precision and close collaboration, Elevera was able to go from a comprehensive document environment, which previously required some searching, to a modern and reliable support in everyday life – developed together in just half a day.
Elevera Education Group
Elevera Education Group (EEG) is Sweden’s leading vocational education company, with over 6,000 full-time students. They offer specialized training through well-known schools such as the Media Institute, Stockholm School of Commerce and the John Ericsson Institute.
