Customer Service
Helping businesses build strong and profitable customer relationships.
Microsoft Dynamics 365 Costumer Service
Dynamics 365 Customer Service is a simple way for you to communicate more easily with your customers, manage cases and organize, share and store your knowledge.
Dynamics 365 Customer Service is a powerful and versatile platform designed to help companies create strong and profitable customer relationships. With a comprehensive set of features and tools, Dynamics 365 Customer Service offers a centralized and user-friendly solution for managing your customer service cases, with the ability to add apps for sales and marketing functions if needed.
We at Zelly offer you a packaged solution of Dynamics 365 Customer Service and is suitable for you who want to get started quickly and have access to basic functions and get a unified structure of your case and knowledge management. The platform offers features to manage customer support cases, track customer interactions and provide fast and efficient support. This helps to improve customer satisfaction and minimize support costs.
D365 Customer Service
Integrated Microsoft 365
A unique feature of Customer Service is that it is integrated with Microsoft 365. Thanks to it, you can efficiently work through teams, respond to messages via Outlook, etc. The integration with SharePoint allows you to access uploaded documents directly from CRM.
D365 Customer Service
Resolve cases faster
Resolve cases faster and more accurately with AI-powered productivity tools that provide agents with the right information at the right time.
Microsoft Dynamics 365 Business Central
Automate
Automate self-service with virtual agents and rich knowledge base portals. Improve agent and customer experiences with AI-powered insights and analytics.
Combine Customer Service with Customer Insight and get an even deeper understanding of your customers
Speedstart Customer Service
From 40 00 kr
License prices are additional
Our package SpeedStart Customer Service is for those who want to get started quickly and efficiently with the basics of Customer Service and get a unified and common structure of case and knowledge management.
Speedstart is the perfect entry point into Dynamics 365 as you have the ability to continually expand the platform with more apps as your business grows. So whether you run a small business or a large organization, Dynamics 365 can help you reach your goals and maximize your customer satisfaction.
You are up and running within 1 week!
The focus of Speedstart is on the following areas
This includes
SpeedStart Customer Service add-on package
Tilläggsportal där era kunder får möjlighet att logga in själva för att följa ärenden, få tillgång till kunskapsartiklar och dokumentation.Vid uppsättning av en Chattbot måste en workshop genomföras.
