Microsoft Dynamics 365 Field Service business software helps companies deliver service to the customer on site.
Dynamics Field Service offers a powerful tool for service companies that want to optimize and streamline their workflows, from scheduling to follow-up. Dynamics Field Service allows you to plan and dispatch the right technicians to the right place at the right time, minimizing downtime and ensuring that every customer receives fast and quality service. In addition, the solution offers automated workflows that can reduce administrative tasks for your employees, freeing up time to focus on customer care and problem solving.
With real-time insights from Dynamics Field Service, companies can also analyze service history and customer behavior, providing valuable data to anticipate maintenance needs and improve the customer experience. By combining smart planning tools with mobile apps that support technicians in the field, you can raise service levels, increase customer satisfaction and improve your competitiveness. In addition, integration with Dynamics CRM makes it easy to keep consistent and up-to-date customer information available to everyone in the organization, enabling a seamless customer journey from start to finish.
Dynamics Field Service is a solution that not only streamlines your operations, but also contributes to increased customer loyalty and business growth by delivering top-class service, every time.
Optimize scheduling
Maximize resource utilization and minimize travel time by using the scheduling board together with smart features such as optimizing travel time, planning jobs by skills and experience, prioritizing by SLA and much more.
Mixed reality
Collaborate with a work order in Mixed Reality, either via Hololens or mobile phone to solve a problem or issue faster.
Integrating IoT devices
Integrate all IoT devices to automatically create incidents, work orders and optimize operations. Full overview of your assets with their functional locations.
Quotation after feasibility study
License prices are additional
The focus of Field Service is on the following areas
Remote Assist
Quotation after feasibility study
Empower technicians to collaborate from different locations with Remote Assist on mobile devices. We set up remote assist workflows according to your work procedures for technicians and remote workers.
Migration of data
Quotation after feasibility study
When migrating data, a feasibility study must be carried out.
Configured mobile app
From 10 000 kr
Configure the OOB app or build your own app, read more here: Power Apps
Automation of work order types
Quotation after feasibility study
Service companies often have several types of services that they perform. We automate work order types by competencies.
