Dynamics 365 Customer Service is a simple way for you to communicate more easily with your customers, manage cases and organize, share and store your knowledge.
Dynamics 365 Customer Service is a powerful and versatile platform designed to help companies create strong and profitable customer relationships. With a comprehensive set of features and tools, Dynamics 365 Customer Service offers a centralized and user-friendly solution for managing your customer service cases, with the ability to add apps for sales and marketing functions if needed.
We at Zelly offer you a packaged solution of Dynamics 365 Customer Service and is suitable for you who want to get started quickly and have access to basic functions and get a unified structure of your case and knowledge management. The platform offers features to manage customer support cases, track customer interactions and provide fast and efficient support. This helps to improve customer satisfaction and minimize support costs.
A unique feature of Customer Service is that it is integrated with Microsoft 365. Thanks to it, you can efficiently work through teams, respond to messages via Outlook, etc. The integration with SharePoint allows you to access uploaded documents directly from CRM.
Resolve cases faster and more accurately with AI-powered productivity tools that provide agents with the right information at the right time.
Automate self-service with virtual agents and rich knowledge base portals. Improve agent and customer experiences with AI-powered insights and analytics.
Combine Customer Service with Customer Insight and get an even deeper understanding of your customers
From 40 00 kr
License prices are additional
Our SpeedStart Customer Service package is suitable for those who want to quickly and efficiently get started with the basics of Customer Service and get a unified and common structure of case and knowledge management.
Speedstart is the perfect entry point into Dynamics 365 as you have the ability to continually expand the platform with more apps as your business grows. So whether you run a small business or a large organization, Dynamics 365 can help you reach your goals and maximize your customer satisfaction.
You are up and running within 1 week!
The focus of Speedstart is on the following areas
This includes
PowerBi Dashboard
From SEK 15 000
For those who need more advanced follow-up of customer data, Costumer Service can be integrated with Microsoft’s reporting and analysis tool PowerBi (cost of PowerBi license will be added).
Adapted case process
From 12 000 kr
We review your case management process and tailor the Customer Service Professional to suit your business
Customized case notes
From 10 000 kr
Setting up automated alert functions via different channels such as teams or outlook.
Power Page
Quote after workshop
Add-on portal where your customers can log in themselves to track cases, access knowledge articles and documentation.
Chatbot
Quote after workshop
When setting up a Chatbot, a workshop must be conducted.
